Fit for market: understanding work patterns to design solutions for professionals at work
G.G.H. Rakers
Phillips Design, Eindhoven, The Netherlands
Practitioners need to understand work patterns in order to design solutions for professionals at work. Understanding work flow, task flow and event flow is essential for designing the structure and interaction of user-interfaces so that they work. In this contribution, a method is presented for capturing work patterns in practice. The key to the method is the notion that professionals have goals, roles and responsibilities. These form the basis for analysing the professional's work patterns. The method is illustrated with several examples.
Paper presented at Measuring Behavior 2002, 4th International Conference on Methods and Techniques in Behavioral Research, 27-30 August 2002, Amsterdam, The Netherlands